Name: FRESH SCENT
Brand: Flowers Kidbrooke
Price: 43.00 GBP
Availability: InStock

Terms & Conditions for Flowers Kidbrooke Online Flower Delivery

Introduction

Welcome to the Flowers Kidbrooke online shop. These Terms & Conditions set out the legal agreement between you, the customer, and Flowers Kidbrooke concerning your order, purchase, and delivery of flowers and related products. By accessing our website and placing an order, you agree to be bound by these terms. If you do not accept these terms, you should not use our online services to purchase products.

These Terms & Conditions are applicable to all orders placed for delivery in Kidbrooke and the surrounding areas through our e-commerce platform. Please read them carefully before ordering.

Order Process

Our online flower delivery service in Kidbrooke is designed to be accessible and convenient. To place an order, follow these steps:

Browse our selection of floral arrangements and products available for delivery in and around Kidbrooke.
Select your desired products and add them to your basket.
Proceed to checkout and enter all required details, including the recipient’s name, delivery address, delivery date, and any message to accompany the flowers.
Review your order details before submitting your purchase.
Confirm your agreement to these Terms & Conditions and proceed to payment.

Once your order and payment have been successfully submitted, you will receive an email confirmation containing your order details. Please retain this for your records. If you do not receive an order confirmation, please check your spam or junk mail folder, then contact our customer support through our contact form on the website if necessary.

All orders are subject to product availability. In the rare event that an item is unavailable after you have ordered, we will notify you as soon as possible and offer alternatives of equal or higher value, or provide a full refund where no suitable alternative exists.

Flower Delivery in Kidbrooke & Surrounding Areas

We offer flower delivery services in Kidbrooke and nearby localities (surrounding areas). Delivery charges and times will be specified at checkout. It is your responsibility to provide complete and accurate delivery information. We cannot be held liable for failed deliveries due to incorrect addresses or absence of the recipient.

We strive to deliver your flowers on your selected date, but delivery times are estimates and not guaranteed, especially during peak periods or in the event of unforeseen circumstances beyond our control. In the event that a delivery is delayed, we will make reasonable efforts to communicate with you and resolve the issue satisfactorily.

Where possible, if the recipient is unavailable at the delivery address, we may leave the flowers with a neighbour or in a safe location. We will attempt to notify you of such arrangements. Please note that once flowers are left according to your instructions or in our reasonable discretion, risk passes to you and/or the recipient.

Payments and Pricing

All prices are displayed in Pound Sterling (GBP) and are inclusive of VAT where applicable. Flowers Kidbrooke reserves the right to amend prices at any time without prior notice, however, the price you pay will be as stated at the time of your order.

Payment must be made in full at the time of ordering. We accept major credit cards, debit cards, and other payment methods as listed at checkout. Your payment will be processed securely using reputable third-party payment processors. Flowers Kidbrooke does not store payment card details.

Occasionally, pricing or typographical errors may occur. If we discover an error in pricing after you have placed your order, we will inform you as soon as possible and give you the option to confirm your order at the correct price or cancel for a full refund. If we are unable to contact you, we will treat the order as cancelled and issue a refund.

Order Amendments and Cancellations

If you wish to amend or cancel your order for flower delivery in Kidbrooke, please contact us immediately via the form on our website, quoting your order number. We will make every effort to accommodate your request, but amendments or cancellations may not always be possible, especially for same-day or already dispatched orders.

For non-perishable products, under the Consumer Contracts Regulations, you are entitled to cancel your order within 14 days from the day following delivery, provided the goods are unused, in original packaging, and in saleable condition. However, please note that fresh flowers and perishable goods are exempt and cancellations or returns are not possible once these items have been prepared or dispatched.

Where a cancellation is accepted before goods are prepared or dispatched, a full refund will be issued using your original payment method. We reserve the right to deduct costs from your refund if flowers or gifts have already been sourced or arranged, given their perishable nature.

Substitutions

Whilst we strive to match every order to the selected flower arrangement, please understand that due to seasonal availability, weather, or supply chain factors, some flower varieties or colours may occasionally need to be substituted. In such cases, we will substitute to equal or greater value while maintaining the overall style and integrity of the chosen bouquet.

If a particularly significant substitution is necessary, we will attempt to notify you using the contact details provided at the time of order. By accepting these terms, you acknowledge and accept that some substitutions may be made as described above.

Quality, Returns, and Complaints

Flowers Kidbrooke takes pride in providing high-quality fresh flowers and excellent customer service. In the event that you are not satisfied with any aspect of your delivery or product, please contact us within 24 hours of receipt using our website’s contact facility. Where possible, please provide supporting evidence (such as photographs) to assist with your claim.

We will investigate the matter and, at our discretion, offer a replacement, partial refund, or other appropriate solution depending on the nature of the complaint. Due to the perishable nature of flowers, we reserve the right to refuse a claim if you do not notify us promptly or if products have not been cared for according to our instructions.

Liability

Flowers Kidbrooke’s liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. We will not be responsible for indirect losses or damages (including but not limited to loss of income, profits, contracts, data, or goodwill) arising from use of our online flower delivery service in Kidbrooke or the surrounding areas.

We use reasonable efforts to ensure our website is accurate and up to date but make no warranties as to its content. To the fullest extent permitted by law, we exclude all conditions, warranties, and other terms which might otherwise be implied by statute or common law. Nothing in these terms affects your statutory rights as a consumer or excludes or limits our liability for death or personal injury resulting from our negligence or fraud.

Intellectual Property

All website content, including images, text, product descriptions, and designs, are the intellectual property of Flowers Kidbrooke or our licensors. You may not use, copy, reproduce, or distribute any part of the website or its contents without explicit written permission from us.

Personal Data and Privacy

Your privacy is important to us. Any personal information collected during your order process will be handled in accordance with our Privacy Policy and in compliance with applicable UK Data Protection laws. We will use your data only for the purpose of fulfilling your order, improving our service, or where otherwise required by law.

Force Majeure

Flowers Kidbrooke cannot be held responsible for delays, non-performance, or failures resulting from circumstances beyond our reasonable control (such as natural disasters, pandemics, strikes, supply interruptions, or adverse weather conditions).

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from them, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusively jurisdiction over any claim or dispute arising from or related to these terms, your use of our website, or your purchase of products from Flowers Kidbrooke.

General

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable by a court or relevant authority, such provision shall be deemed severed and the remaining provisions shall continue in full effect.

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on our website, and your continued use constitutes acceptance of those changes. It is your responsibility to review these terms periodically before placing future orders.

These terms apply to customers placing orders for online flower delivery across Kidbrooke and the surrounding areas. If you have any questions or wish to clarify any part of these Terms & Conditions, please refer to our online contact form for assistance.

Thank you for choosing Flowers Kidbrooke for your flower delivery needs in Kidbrooke and beyond.