Returns, Refunds & Complaints Information

Our Fresh Flowers Guarantee in Kidbrooke

At Flowers Kidbrooke, we are passionate about providing only the freshest blooms to homes and businesses in our community. Our fresh flowers guarantee ensures that every bouquet and arrangement delivered in Kidbrooke arrives in perfect condition and lasts as long as expected. As your trusted local florist, customer satisfaction is always at the heart of our service.

Damaged-on-Arrival Policy

We take great care to package and deliver your flowers with exceptional attention. However, if your order arrives damaged, wilted, or in an unsatisfactory state, please contact us as soon as possible after delivery. Kindly provide clear photographs of the issue for our records and assessment. Reporting within 24 hours of receipt helps us resolve your concerns promptly.

Our Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from the delivery date, provided they are cared for according to our flower care instructions. If you notice your flowers fading or wilting unexpectedly early within this window, please reach out so we can investigate and address the concern. Our commitment is to bring you the longest-lasting enjoyment of every bouquet arranged by Flowers Kidbrooke.

Refunds & Replacement Options

Should your flowers not meet our freshness standards or arrive damaged, you have options for a hassle-free resolution. Depending on the nature of your issue, we offer either a full refund or a complimentary replacement delivery to the original address in Kidbrooke. We may require your order details and photographic evidence to process refunds or replacements efficiently. The method of refund will match your original payment type, and replacements are dispatched as soon as possible to minimise any inconvenience.

Complaints Procedure

Your feedback matters to us and helps elevate our service. If you are dissatisfied for any reason—whether related to product quality, delivery experience, or other aspects of our service—we encourage you to submit a complaint by contacting our support team. Please include your order reference and as much detail as possible to help us resolve your concerns fairly and thoroughly. A team member will review your complaint and respond within 2 working days, outlining proposed solutions or next steps.

Your Local Kidbrooke Florist

Flowers Kidbrooke is proud to serve households and businesses throughout the local area. Our longstanding reputation is built on trust, quality, and a genuine commitment to customer satisfaction. Every bouquet is hand-arranged and personally delivered with care, ensuring our clients enjoy the freshest flowers in Kidbrooke—every time.

If you have queries about our returns, refunds, or complaints process, please get in touch. We are here to help and make every flower purchase a positive experience. Thank you for choosing Flowers Kidbrooke as your local florist.